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NIKOS68495
49 discussion posts
I am not 100% certain but I think the problem started happening after I "upgraded" from 23H2 to 24H2. When I change the monitor profile from i.e. 4 monitors to a profile with 6 monitors, Displayfusion cannot activate these mobnitors any more. I have to extend the desktop to these monitors manually through the Windows Display Settings and then activate the profile on Displayfusion for finetuning and splits. Are you aware of this issue, or am I the only one?
Mar 23, 2025  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Haven't run into this yet. Are any of your monitors in the profile cloned, or are they all extended?
Mar 25, 2025  • #2
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NIKOS68495
49 discussion posts
They are all extended
Mar 25, 2025  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you send us a debug log for this?

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal"
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log

Thanks!
Mar 28, 2025  • #4
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NIKOS68495
49 discussion posts
Thank you for the reply, I just found the time to reproduce the problem:
it starts at around 17:41.
So I start with my profile with 6 monitors, ome of them split and Monitor Nr1, the laptop monitor is disconnected
I switch to the profile with 4 monitors and then to the one with 2.
When I switch back to the profile with 6 monitors, the laptop monitor Nr 1 gets connected, takes the place of monitor 2 and monitors 2 and 3 are disconnected. Displayfusion thinks the profile is loaded. I try to change/disable monitor 1 and then activate monitor 3 and 2 and in the end the profile gets back, but till then it is impossible to do it through the normal profiles.

Hope it helps.
• Attachment [protected]: DisplayFusionDebugInfo.zip [332,938 bytes]
Apr 1, 2025  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! Our developers will take a look at this and we'll keep you posted when we have more news.
Apr 4, 2025  • #6
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you try re-saving the profiles and then send a new debug log if they still won't load correctly?

Thanks!
Apr 11, 2025  • #7
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NIKOS68495
49 discussion posts
I was away from the desktop setup. I cleaned up the profiles and saved them again, the issue remains as in the log I sent. The monitors cannot re-activate from DP. I have to go to the Window Display Settings to connect/extend and then I can call the DP profile.
Apr 22, 2025  • #8
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NIKOS68495
49 discussion posts
Another debug file, starting in the beginning at 10:04. From the Profile from 4 similar Dell monitors to the profile to 6 monitors (2 additional portrait ones, on in 4k and the other in 1200p), DP indicated the profile change taking place, but the monitors remain inactive. The profile change to 2 similar Dell monitors. Then back to the 6 monitors, the monitors activate, but also the laptop monitor, 6 in total, monitors are messed up, I have to manually disconnect laptop monitor to get the profile back. Hope this helps
• Attachment [protected]: DisplayFusionDebugInfo2.zip [479,325 bytes]
Apr 23, 2025  • #9
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks for trying that and sending over the new debug log, I will pass it over to our developers to have another look at.
Apr 23, 2025  • #10
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NIKOS68495
49 discussion posts
Quote:
Thanks for trying that and sending over the new debug log, I will pass it over to our developers to have another look at.


11 days ago, problem always persists. The only possible source is that the 2 monitors that cannot be re-connected from Displayfusion are in Portrait mode. One is a 4k the 2nd is a 1200p monitor, both in in potrait mode. If I load a profile with one of them in landscape instead of portrait it works for the one in landscape, not for the one in portrait. I wonder if I should downgrade to a previous version
May 5, 2025  • #11
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NIKOS68495
49 discussion posts
Quote:
Quote:
Thanks for trying that and sending over the new debug log, I will pass it over to our developers to have another look at.


11 days ago, problem always persists. The only possible source is that the 2 monitors that cannot be re-connected from Displayfusion are in Portrait mode. One is a 4k the 2nd is a 1200p monitor, both in in potrait mode. If I load a profile with one of them in landscape instead of portrait it works for the one in landscape, not for the one in portrait. I wonder if I should downgrade to a previous version


"Downgraded" to the
DisplayFusion 11.0.5 (Dec 24, 2024) and everything works like a charm, The problem had nothing to do with Windows 24H2 and everything with your newer versions
May 5, 2025  • #12
Keith Lammers (BFS)'s profile on WallpaperFusion.com
That's good to know, thanks for the update on that! We've been trying to reproduce this issue here but haven't had any success. Activating profiles with portrait monitors works correctly on our test systems here.

If we can narrow it down to a specific beta between 11.0.5 and 11.1.1, we can do a code diff to see if we can spot what changed. Would you be able to try each of these versions and let us know which version it broke in?


Thanks!
May 8, 2025 (modified May 8, 2025)  • #13
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Scratch that last request for now. We've found and fixed a couple of issues in the monitor setting code. Could you try out this test build?
https://www.dropbox.com/scl/fi/errk6ummgoy53oikaw43w/DisplayFusionSetup-11.2-Beta1-TEST3.exe?rlkey=1g62wowtwgam5y8a4k1budqth&st=vfiensvg&dl=0

Please note this is pre-11.2 Beta 1, so only for testing out this specific issue.

If it still fails, then please do the testing of the versions in my previous post.

Thanks!
May 8, 2025  • #14
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NIKOS68495
49 discussion posts
Quote:
Scratch that last request for now. We've found and fixed a couple of issues in the monitor setting code. Could you try out this test build?
https://www.dropbox.com/scl/fi/errk6ummgoy53oikaw43w/DisplayFusionSetup-11.2-Beta1-TEST3.exe?rlkey=1g62wowtwgam5y8a4k1budqth&st=vfiensvg&dl=0

Please note this is pre-11.2 Beta 1, so only for testing out this specific issue.

If it still fails, then please do the testing of the versions in my previous post.

Thanks!

Thank you, I will try over the weekend when I find time
May 8, 2025  • #15
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NIKOS68495
49 discussion posts
Quote:
Scratch that last request for now. We've found and fixed a couple of issues in the monitor setting code. Could you try out this test build?
https://www.dropbox.com/scl/fi/errk6ummgoy53oikaw43w/DisplayFusionSetup-11.2-Beta1-TEST3.exe?rlkey=1g62wowtwgam5y8a4k1budqth&st=vfiensvg&dl=0

Please note this is pre-11.2 Beta 1, so only for testing out this specific issue.

If it still fails, then please do the testing of the versions in my previous post.

Thanks!

I tried and it does not work, as I explained it fails to activate the monitors that are in portrait mode, if I load them in a profile in landscape they load. I will try to do the previous versions but most probably I will revert to the December version that works well
May 11, 2025  • #16
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NIKOS68495
49 discussion posts
Quote:
That's good to know, thanks for the update on that! We've been trying to reproduce this issue here but haven't had any success. Activating profiles with portrait monitors works correctly on our test systems here.

If we can narrow it down to a specific beta between 11.0.5 and 11.1.1, we can do a code diff to see if we can spot what changed. Would you be able to try each of these versions and let us know which version it broke in?


Thanks!

Already the 11.0.6 Beta 6 broke it, same behavior, shows the profile to be loaded but monitors in portrait fail to connect. I reverted back to the 11.0.5
May 11, 2025  • #17
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks for trying that test build and for confirming which version broke it. Our developers will do a code review to see if they can spot the change that's causing the issue.

While they're doing that, could you please send me a debug log from the 11.2 Beta 1 test build?


Thank you!
May 12, 2025  • #18
Keith Lammers (BFS)'s profile on WallpaperFusion.com
I've got an update from our developers, they've done a code review but can't pinpoint a specific change as there was a fairly big rework for that build. If you're able to send over the debug log from the test build, it should hopefully point us in the right direction.

Thanks!
May 15, 2025  • #19
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NIKOS68495
49 discussion posts
Quote:
I've got an update from our developers, they've done a code review but can't pinpoint a specific change as there was a fairly big rework for that build. If you're able to send over the debug log from the test build, it should hopefully point us in the right direction.

Thanks!

The link is not working more but I retrieved the beta from my recycle bin. I send you 2 debug files, one with the old version where things behave correcty and one as you asked with the beta.
Below are the time stamps:

DISPLAYFUSION DEBUG LOG
Ver.11.0.5
11:33:00 From 6 monitors (2 portrait +4 landscape) to 4 (all landscape)
11:34:36 Back to 6 monitor profile
Ver . 11.2. (Beta1)
11:41:58 - 11:42:44 From 6 monitors (2 portrait +4 landscape) to 4 (all landscape)
11:43:12- 11:43:22: Attempt to get back to 6 monitor profile, it shows that it changed but monitors remain disconnected and the profile remains the same
11:44:38 -11:45:34 Change to a profile where one of the portrait monitors switches to landscape (5 monitors in landscape and one in portrait), the one in portrait remains disconnected.
Since one of the monitors (the portrait one) is not activated the profile is not correct and it does not show activated in Dislayfusion profiles
11:48:10 Extended manually the missing display from windows and from the Windows both monitors that were in portrait are back in portrait
11:49:42 DIsplayfusion finds a similar to the initial profile but without the splits
11:50:11 Profile loaded on DP with the splits

As I have already explained and probably shows in the previous logs I had sent the problem is clearly linked to activating back monitors that in the profile are in portrait mode.

Hope all that helps, I spent 30 minutes of my work time.
• Attachment [protected]: DisplayFusionDebugInfo 11.2. (Beta1).zip [639,058 bytes]
• Attachment [protected]: DisplayFusionDebugInfo11.05.5.zip [601,452 bytes]
May 16, 2025  • #20
Keith Lammers (BFS)'s profile on WallpaperFusion.com
That's great, thank you! I do realize it's a bit of work for you and we do appreciate it. We haven't been able to reproduce the same behaviour here which makes it difficult to debug :(

We'll keep you posted as soon as we have more news.

Thanks!
May 16, 2025  • #21
Keith Lammers (BFS)'s profile on WallpaperFusion.com
When you have some time, could you setup those monitors as portrait using the Windows display settings, and then run this tool and send us the output? We need to cross-reference it with what DisplayFusion is seeing to confirm a couple of things.
https://www.binaryfortress.com/Data/Download/?Package=displayfusion&admxtemplates=1&Log=0

Thanks!
May 16, 2025  • #22
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NIKOS68495
49 discussion posts
Quote:
When you have some time, could you setup those monitors as portrait using the Windows display settings, and then run this tool and send us the output? We need to cross-reference it with what DisplayFusion is seeing to confirm a couple of things.
https://www.binaryfortress.com/Data/Download/?Package=displayfusion&admxtemplates=1&Log=0

Thanks!

I have no clue how to install/run this tool.
EDIT: As I explained when I activate the monitors from Windows, then Displayfusion can find them and profiles are activated again.
May 16, 2025 (modified May 16, 2025)  • #23
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Wow, I gave you the completely wrong link :D. Sorry about that! Here is the correct one: https://www.binaryfortress.com/Data/Download/?Package=displayfusion&bfcustomertest=1&Log=0.

When you run this, there's a "Copy Info to Clipboard" button at the top of the window, you can paste it directly into your reply, or save it to a text file and attach it. It's ok that DF detects it after you've set it with Windows, we just need to see some low-level values that Windows is setting and compare them to what we're seeing in the log.

Our developers have also found and fixed an issue with the profile loading that could be related, and we're building another test build for you to try out. I'll post that as soon as it's ready, but meantime if you could still send the info from the tool, it will help us if the test build still doesn't work.

Thanks!
May 16, 2025 (modified May 16, 2025)  • #24
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, new test build is ready as well if you could give it a try when you have some time: https://www.dropbox.com/scl/fi/j6i6bf5hn7ani6gzfyrwl/DisplayFusionSetup-11.2-Beta1-TEST7.exe?rlkey=w4dwtjssudm07xg1jed8za8p3&st=s5p6ociy&dl=0

Thanks!
May 16, 2025  • #25
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NIKOS68495
49 discussion posts
Quote:
Ok, new test build is ready as well if you could give it a try when you have some time: https://www.dropbox.com/scl/fi/j6i6bf5hn7ani6gzfyrwl/DisplayFusionSetup-11.2-Beta1-TEST7.exe?rlkey=w4dwtjssudm07xg1jed8za8p3&st=s5p6ociy&dl=0

Thanks!


Still not working the naming of the file is the same as the last one, I hope I did not waste my time trying the wrong file
May 17, 2025  • #26
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NIKOS68495
49 discussion posts
Quote:
Wow, I gave you the completely wrong link :D. Sorry about that! Here is the correct one: https://www.binaryfortress.com/Data/Download/?Package=displayfusion&bfcustomertest=1&Log=0.

When you run this, there's a "Copy Info to Clipboard" button at the top of the window, you can paste it directly into your reply, or save it to a text file and attach it. It's ok that DF detects it after you've set it with Windows, we just need to see some low-level values that Windows is setting and compare them to what we're seeing in the log.

Our developers have also found and fixed an issue with the profile loading that could be related, and we're building another test build for you to try out. I'll post that as soon as it's ready, but meantime if you could still send the info from the tool, it will help us if the test build still doesn't work.

Thanks!

Here you are:
• Attachment [protected]: BFCustomerTest.txt [366,893 bytes]
May 17, 2025  • #27
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
We have put together another test build, would you be able to give this one a try and let me know how it works for you? It should download as DisplayFusionSetup-11.2-Beta2-TEST8.exe and be called "11.2 Beta 2" once installed. If it's still failing can you send another debug.log file for us to examine? Very much appreciated, hopefully we can get this sorted out for you soon!

https://www.binaryfortress.com/Data/Download/?Package=displayfusion&TEST8=1
May 20, 2025  • #28
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NIKOS68495
49 discussion posts
Quote:
We have put together another test build, would you be able to give this one a try and let me know how it works for you? It should download as DisplayFusionSetup-11.2-Beta2-TEST8.exe and be called "11.2 Beta 2" once installed. If it's still failing can you send another debug.log file for us to examine? Very much appreciated, hopefully we can get this sorted out for you soon!

https://www.binaryfortress.com/Data/Download/?Package=displayfusion&TEST8=1


I am sorry to announce that nothing has changed and I start getting tired, with the unfruitful back and forths.

The time log:
12:57:02 Attempt to change profile from 4 landscape to 6 (2 portrait)
12:57:54 Nothing changes, clicked on revert
12:59:00 Activated monitors manually through Windows Settings
12:59:51 The profile with the monitors portrait was seen correctly, changed to profile with the monitor spilts

So absolutely no change in the behavior, I wonder if anything changed between the versions. I will be reverting back to 11.0.5. and I suggest you get a setup with monitors in portrait mode to try to do your debugging. I will stick to this version for the future.

EDIT: 11.0.5 works still perfectly, I wonder why you had to mess with it in the first place.
• Attachment [protected]: DisplayFusionDebugInfo 11.2. (Beta2).zip [322,707 bytes]
May 21, 2025 (modified May 21, 2025)  • #29
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
Thank you very much for the updated information, there are some new things that will help us in the log. We've been trying to replicate this issue with our hardware and we can't for some reason. We're looking into getting some different test hardware that matches your more closely so we can improve our in-house testing. We have one more idea that we're going to try so there might be one more build tomorrow but we're very hopeful we can sort this out soon. Thank you for your patience! :)
May 22, 2025  • #30
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
We have another test build ready to go and testing is much easier this time. If you're able to give this a try we really just need you to test going from your 4-monitor setup to your 6-monitor setup. That's the one that seems to be failing everytime on the first try. And we don't need a log, just a yes or no if it works or not. :)

https://www.binaryfortress.com/Data/Download/?Package=displayfusion&TEST11=1&Log=0

Thanks!
May 23, 2025 (modified May 23, 2025)  • #31
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NIKOS68495
49 discussion posts
Quote:
We have another test build ready to go and testing is much easier this time. If you're able to give this a try we really just need you to test going from your 4-monitor setup to your 6-monitor setup. That's the one that seems to be failing everytime on the first try. And we don't need a log, just a yes or no if it works or not. :)

https://www.binaryfortress.com/Data/Download/?Package=displayfusion&TEST11=1&Log=0

Thanks!

I am sorry, it is a no, it did NOT work.
May 23, 2025  • #32
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
@NIKOS68495: We have just released the public 11.2-Beta3 installer. I'm hopeful this will fix up your issues, can you give it a try and let me know?

https://www.binaryfortress.com/Data/Download/?Package=displayfusion&Beta=1&Log=101

To say thank you for sticking with us through all of these test builds I would like to offer you a free DisplayFusion license, or a license for any of our other software if you're interested. Just email us at support@binaryfortress.com and we can get more information to create the license. Thanks!
19 days ago  • #33
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NIKOS68495
49 discussion posts
Quote:
@NIKOS68495: We have just released the public 11.2-Beta3 installer. I'm hopeful this will fix up your issues, can you give it a try and let me know?

https://www.binaryfortress.com/Data/Download/?Package=displayfusion&Beta=1&Log=101

To say thank you for sticking with us through all of these test builds I would like to offer you a free DisplayFusion license, or a license for any of our other software if you're interested. Just email us at support@binaryfortress.com and we can get more information to create the license. Thanks!


CONGRATULATIONS!!!!, this version resolved the issue, the portrait monitors connect as they should and the monitor profile switching is SO much faster and smooother!!

Thank you.
18 days ago  • #34
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Really glad to hear that, thanks for confirming!
18 days ago  • #35
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NIKOS68495
49 discussion posts
Quote:
Really glad to hear that, thanks for confirming!

I had to revert back to the 11.0.5 because this beta was stuck at such a continuous high CPU usage that was rendering my laptop unresponsive in the end (between 6-8% whereas the old version after starting up it settles at less than 1%)
I will try it again when I have more free time but now I cannot risk my work because of that.

EDIT: I re-installed and now it seems ok, maybe something was wrong with Windows and needed a restart
18 days ago (modified 18 days ago)  • #36
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