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Adobe Reader 10.1 + Windows Location = white window on one screen, PDF on other

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William Gault
29 discussion posts
I always move my PDF's to my left 24" LCD oriented vertically for preferable reading. To hasten this movement, increasing my efficiency and decreasing my annoyance levels, I set DisplayFusion "Window Location" feature to move AcroRd32.exe to this display.

With Adobe Reader 10.0, this functionality successfully moved the PDF to this display; unfortunately it also left a blank white box, full screen, on the primary display. While I could close my PDF's on the secondary display, I could not close these boxes by right-click close on the task bar and had to end the process. A new box, assigned to AcroRd32.exe, would be created with every PDF.

So then I upgraded to Adobe Reader 10.1 and the functionality is a little bit better, as now when I close the PDF, it also closes this big stupid white box that takes up the entire primary display.

Unfortunately, that big stupid white box annoys the crap out of me, as it gets in the way of my primary screen work.

No doubt, this is an Adobe Acrobat issue but I'd like to hear if anyone has a work around for this annoyance as I can't use this feature like this.

Thanks in advance!
Sep 17, 2011 (modified Sep 18, 2011)  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Seems to work ok for me with Adobe Reader 10.1.1 and DisplayFusion 3.4.0 Beta 16. If you're not already using the latest DisplayFusion beta, could you try it from the link below?

http://www.displayfusion.com/Download/Beta/

Thanks!
Sep 19, 2011  • #2
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William Gault
29 discussion posts
Quote:
Seems to work ok for me with Adobe Reader 10.1.1 and DisplayFusion 3.4.0 Beta 16.


Yep, works fine with beta. I typically avoid beta software as I don't enjoy evaluating possible bugs as much as I prefer maintaining my efficiency, but if this works fine then I'll stick with it.

Thanks!
Sep 20, 2011  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Excellent! We're nearing the final release of 3.4.0 so these beta versions should be relatively bug-free
Sep 20, 2011  • #4
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William Gault
29 discussion posts
Disregard previous response, it wasn't inclusive of the fact that I'm receiving a white box on some PDF's and not others! It's reproduceable with the same PDF's, as in the 'good' PDF will be a normal PDF where I want it and the bad one, the white box will be on my primary LCD and the moved one will be in the right PDF.

Not exactly complete...
Sep 21, 2011  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Interesting... would you be able to email one of the affected PDF's to me at support@displayfusion.com? (assuming they don't contain confidential information of course)
Sep 21, 2011  • #6
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William Gault
29 discussion posts
Quote:
Interesting... would you be able to email one of the affected PDF's to me at support@displayfusion.com? (assuming they don't contain confidential information of course)


They actually do contain confidential information concerning clients. While evaluating them, I noticed a pattern:

1. Load bad PDF and you have the contents of the PDF on the requested screen and white box on primary screen.

2. Load another bad PDF (different file) and the PDF is displayed on the primary screen, over the white box and not on the designated screen.

3. There will only be one white box while clicking through 'bad' PDF's, and that same white box will always exist as a 'bad' PDF is open. So let's say I loaded Bad1.PDF, Bad2.PDF, Bad3.PDF and have a white box on my screen since Bad1.PDF, if I close Bad1.PDF the same white box is still there until the other two are closed.

... and now that I've written that, I can't seem to find a 'good' PDF, they're all contributing to the white box issue. I'm going to reboot and see if the problem goes away.
Sep 21, 2011  • #7
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, any luck after the reboot?
Sep 21, 2011  • #8
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William Gault
29 discussion posts
Quote:
Ok, any luck after the reboot?


Yes and no. The behaviour is odd and random:
    First PDF opened on the designated screen, where I wanted it, life is good.
    Every followup PDF is opened on the designated screen, with the white box on the primary display.

I may have only tried one PDF when I reported success above...
Sep 22, 2011  • #9
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Unfortunately I still haven't been able to reproduce the issue on any test machines here, so I may need you to try a few more things.

Could you follow the steps on the page below to create Compatibility rule for Adobe Reader that will disable the DisplayFusion Application Hooks?

http://www.displayfusion.com/KB/TroubleshootingInfo/#createcompatibilityrule

Thanks!
Sep 23, 2011  • #10
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William Gault
29 discussion posts
The behaviour after disabling the hooks is as follows:

- First PDF opened on the designated screen, where I wanted it, life is good.
- While this PDF is open, the next PDF's will load on the primary screen. Still no white box.

- However, after I close all of the above PDF's, from now on... PDF is on designated screen + white box.
- White box can be closed.
- If PDF left open on designated screen, followup PDF's will be on primary screen.
- If all are closed, and I open one PDF at a time, it will go to the designated screen and I still get the white box.
Sep 23, 2011  • #11
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William Gault
29 discussion posts
Hah, this is weird. I just upgraded to 10.1.1 (just came out within days). Semi-new behaviour:

- If I wait a full minute before opening another PDF, it will open on the designated screen, no white box, no issues every time.

- If I load another PDF while the first is still open, they will load on the primary monitor, no white box, no issues.

Oddly enough, this is preferred behaviour even though it's outside of configured behaviour.

It's unknown at this time if the behaviour will continue as such after I reboot.
Sep 23, 2011  • #12
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Weird indeed! Just let me know if it breaks again after a reboot.

Thanks!
Sep 23, 2011  • #13
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