Beta 15 to v3.3.1 (Beta 16) issues

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Tanquen

10 discussion posts

I was using Beta 15 with out issue but today after installing v3.3.1 (Beta 16) Outlook 2007 went nuts flickering. Tivo Desktop which is off and has never done anything like it before, started crashing with a bunch of errors. I rebooted and Tivo Desktop seemed to be ok but the flickering Outlook did not stop until I closed DF.

May 9, 2011 • #1

If you start DisplayFusion back up, does Outlook start having issues again?

May 9, 2011 • #2

Tanquen

10 discussion posts

Yep. I guess it’s more like a pulse than a flicker. It’s every few seconds and it never did it before and it goes away when DF is disabled.

May 9, 2011 • #3

Ok, can you do the following?

Close Outlook
Open the DisplayFusion settings
Click the Troubleshooting tab
Check the “Enable debug logging” box and click OK
Open Outlook and let it flicker for 15-30 seconds.
Go back into the DisplayFusion Troubleshooting settings and click the “Open Log Location” button
Email the “DisplayFusion.log” text file to support@displayfusion.com

Thanks!

May 9, 2011 • #4

Tanquen

10 discussion posts

Boy can I! Done and done.

May 9, 2011 • #5

Awesome, thanks! We'll review the log and see what we can figure out. I'll keep you posted!

May 10, 2011 • #6

We think we've got the issue fixed up in 3.3.1 Beta 17 which we just released today. Could you update and let me know how it works out?

Thanks!

May 11, 2011 • #7

Tanquen

10 discussion posts

Still have the same issues after the update and reboot to Beta 17. Outlook 2007 is still flickering and I get the TiVo error.

http://img542.imageshack.us/img542/5416/tivoerrorsmall.jpg

http://img838.imageshack.us/img838/7683/tivoerrorsmall2.jpg

The install kinda locked up so I'm going to try and uninstall and reinstall.
Still a no go.

May 11, 2011 • #8

So, I emailed Beta 14 to you, but you can ignore it. We've found the issue and it will be fixed in Beta 18 which should be released shortly. After it's released, please update and let me know how it goes.

Thanks!

May 11, 2011 • #9

Tanquen

10 discussion posts

Ok, thanks.

May 11, 2011 • #10

Beta 18 is now available, would you be able to give it a try and let us know if the issue has been resolved? Thanks!

http://www.displayfusion.com/Download/Beta/

May 11, 2011 (modified Jul 17, 2011) • #11

Tanquen

10 discussion posts

Ok, Outlook looks good. The TiVo errors were more random but I’ll let you know if they come back.

Thanks.

May 12, 2011 • #12

Thanks, just got your email

Thank you for all of your help with troubleshooting the issue!

May 12, 2011 • #13

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