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Josh Erquiaga
9 discussion posts
BgInfo and DisplayFusion don't seem to play well together in the latest version. DisplayFusion will correctly set the wallpaper, and then when BgInfo runs it turns the screen black. Our IT department has BgInfo running in a login script, so I can't get rid of it. Any ideas on how to fix this?
Jul 18, 2014  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
If you enable the "Wallpaper: Generate Smaller Files" option in the Settings > Advanced Settings window, does it work correctly again?
Jul 18, 2014  • #2
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Josh Erquiaga
9 discussion posts
No, tried that and it still creates a black wallpaper screen.
Jul 18, 2014  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, do you remember which version of DisplayFusion did work fine with BGInfo? I'll test it out here.

Thanks!
Jul 21, 2014  • #4
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Josh Erquiaga
9 discussion posts
Whichever version was previous to 6.1 worked fine (don't remember exactly which).
Jul 21, 2014  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, interesting. I've just tested out BGInfo with DisplayFusion 6.0, and it seems to work fine. Here's a link to the previous version: http://www.binaryfortress.com/Files/DisplayFusion/DisplayFusionSetup-5.1.1.exe

Could you give that a try and let me know how it works out?
Jul 22, 2014  • #6
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Josh Erquiaga
9 discussion posts
Sorry for the delay, we were on vacation and I didn't have a chance to look at it. I just uninstalled version 6 and installed version 5 from the provided link, and BGInfo seems to work just fine with version 5. Is there anything else I can provide as a diagnostic to help narrow this down?
Jul 28, 2014  • #7
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, interesting! Could you send me a copy of the DisplayFusion Troubleshooting info?
  • Open the DisplayFusion Settings > Troubleshooting tab
  • Click the Copy to Clipboard button
  • Open Notepad, paste the text, and save the file
  • Reply with the text file attached
Jul 29, 2014  • #8
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Josh Erquiaga
9 discussion posts
Sure, do you want troubleshooting info from version 5, or should I do the upgrade to 6 and then get the troubleshooting info?
Jul 29, 2014  • #9
Keith Lammers (BFS)'s profile on WallpaperFusion.com
From 6.0, after reproducing the issue, if possible :)
Jul 29, 2014  • #10
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Josh Erquiaga
9 discussion posts
Changed wallpaper, BGInfo ran, and got a black desktop. Troubleshooting info attached, though in the troubleshooting window it says that logging is disabled. Which logging setting should I change it to?
• Attachment [protected]: DisplayFusion Troubleshooting.txt [61,994 bytes]
Jul 29, 2014  • #11
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Debug logging doesn't need to be enabled for the Troubleshooting info. However, I've setup a test system with the same settings as yours and still can't reproduce the issue, so I will need a full debug log :)

Here are the steps:
  • On the Troubleshooting tab, change the Logging drop-down to "Logging: Important Only"
  • Restart DisplayFusion
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
  • Disable debug logging after sending the log

Thanks!
Jul 30, 2014  • #12
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Josh Erquiaga
9 discussion posts
Debug files attached. Updated the wallpaper at about 10:08.
• Attachment [protected]: DebugInfo.html [102,077 bytes]
• Attachment [protected]: DisplayFusion.log [485,152 bytes]
Jul 30, 2014  • #13
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! It looks like it has to do with DF applying the wallpaper with a transition. I've added this issue to our list, but in the meantime, you can work around it by disabling the "Use transitions when changing..." option in the Wallpaper > Wallpaper Settings window.

Thanks!
Jul 30, 2014  • #14
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, it turns out that BGInfo doesn't support .png files, which is what we started using for the wallpaper in Windows 8.1 with DisplayFusion 6.0 and up. So, the two workarounds that should fix this are (only need to do one or the other):
  • Enable the "Wallpaper: Generate Smaller Files" option in the DisplayFusion Settings > Advanced Settings
  • Disable the "Use transitions while changing..." option in the Wallpaper Settings window

Thanks!
Jul 30, 2014  • #15
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Josh Erquiaga
9 discussion posts
Great, thanks for getting to the bottom of this!
Jul 30, 2014  • #16
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