Can't login through settings, and checking for updates doesn't work.

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Inemity

5 discussion posts

Whenever I try to log in to my account, it does a split second load then stops. And whenever I try to check for an update (I want to use the beta versions due to an audio switching issue I'm having on monitor profiles) it always says "Could not load the latest version number. Object reference not set to an instance of an object."

Jun 21, 2019 • #1

Could you send over a debug log? Here are the steps:

On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
Try to login through the Settings window
Click the "Export Info to File" button on the Settings > Troubleshooting tab
Reply with the file attached
Disable debug logging after sending the log

Thanks!

Jun 21, 2019 • #2

Inemity

5 discussion posts

Here you go.

• Attachment [protected]: DisplayFusionDebugInfo.zip [42,501 bytes]

Jun 22, 2019 • #3

If you go to https://api.binaryfortress.com/Authenticate in your browser, do you see seomthing like this:

{"error":{"id":104,"message":""}}

or do you get a different error?

Jun 24, 2019 • #4

Inemity

5 discussion posts

Yup, this is what it shows.

{"error":{"id":104,"message":""}}

Jun 25, 2019 • #5

Ok, thanks! Can you check to see if DisplayFusion.exe is blocked in the Windows Firewall settings (or a third-party firewall app if you have one installed)?

Jun 25, 2019 • #6

Inemity

5 discussion posts

Oh no kidding, it was blocked. That fixed it. Thank you.

Jun 26, 2019 • #7

No worries, glad I could help!

Jun 26, 2019 • #8

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