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Error during Windows Remote Assistance

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Dariusz Stochmal
4 discussion posts
I'm getting this error pop up when I use Windows Remote Assistance, was wondering if there is a fix for this.
• Attachment [protected]: displayfusionissue.jpg [47,278 bytes]
Aug 26, 2019  • #1
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
When do you see this popup, and is it on the remote or local machine?
Aug 29, 2019  • #2
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Dariusz Stochmal
4 discussion posts
Local machine, if I unistall DisplayFusion, popup is gone.
Aug 29, 2019  • #3
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
Interesting, let me look into it more and get back to you.
Aug 30, 2019  • #4
Keith Lammers (BFS)'s profile on WallpaperFusion.com
The following steps should resolve this issue. We're also planning on automatically blacklisting the hooks for msra.exe in the next version.

  • On the DisplayFusion Settings > Compatibility tab, click Add.
  • Set the "Application" field to: c:\windows\system32\msra.exe
  • Enable the "Disable Application Hooks" checkbox.
  • Click OK, then OK again.

Hope that helps!
Sep 4, 2019  • #5
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Dariusz Stochmal
4 discussion posts
So I configred Diosplay Fusion to disable hooks, restarted but it is still happennning.

I have enclosed screenshots of my configuration also, I have SCCM installed on my compouter and when I do remote assistance from there, this error message will still pop up.
• Attachment [protected]: hooks.jpg [37,971 bytes]
• Attachment [protected]: remoteassistance.jpg [74,405 bytes]
• Attachment [protected]: sccmremote.jpg [49,926 bytes]
Sep 17, 2019  • #6
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, could you try enabling the "Disable Shell Hooks" option in the DisplayFusion Settings > Advanced Settings window?
Sep 18, 2019  • #7
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Dariusz Stochmal
4 discussion posts
I made latest change but I still get the same popup, only diffrence is, that I only seem to get one and I can connect and prior to this recent change, I would get mutliple window popups.
Oct 1, 2019  • #8
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, thanks for the update! We're working on fixing this up for the next version. We'll be sure to post an update as soon as we have one.
Oct 1, 2019  • #9
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