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Error: Failed to call SetDisplayConfig. [HR: 1610 and 31] [System.Exception] after version 9.6 (beta 6)

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Jeffen Nilsson
96 discussion posts
I get these 2 errors when im trying to switch profiles and enabling/disabling different monitors, sometimes i can enable monitors, and sometimes not.

"
An error has occurred while applying your new Monitor configuration.
Please check your settings and try again.
Error: Failed to call SetDisplayConfig. [HR: 1610]
[System.Exception]
"

Only started happening after updating to the latest beta this morning.
i've sometimes noticed in (beta 5) that the profile switching doesnt work sometimes, but switching to the profile a 2nd time always worked.

attached the debug log

Downgraded to 9.5 and the problem went away.
• Attachment [protected]: DebugInfoNormal.html [188,924 bytes]
• Attachment: DebugInfoNormal.html [188,924 bytes]
• Attachment [protected]: DisplayFusion.log [2,636,175 bytes]
Dec 14, 2019 (modified Dec 14, 2019)  • #1
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Simeon Kuhne-Martini
1 discussion post
Just wanted to jump on this and say I have had the exact same experience when updating to 9.6 (beta 6).

Seems to be caused when I try and put one of my monitors into portrait mode.
Dec 16, 2019  • #2
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks for the logs! We're working on this issue for Beta 7 and we'll keep you posted as soon as it's available.
Dec 16, 2019  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
We've just released a new DisplayFusion 9.6 Beta 7 and this issue should be all fixed up. Please let us know if you run into any trouble after updating.

Thanks!
Dec 16, 2019  • #4
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marquiskissel
1 discussion post
I am having this problem too, but it is happening on my main monitor. It is happening on my laptop and when I have an external screen plugged into my laptop.
Feb 11, 2020  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@marquiskissel: Is it showing Error 31, or Error 87?
Feb 11, 2020  • #6
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rcobourn
1 discussion post
I just started having this problem, but discovered it was caused by trying to trigger a profile that referred to a monitor that I had disconnected. Reasonable that it shouldn't be able to activate that monitor, but perhaps could fail more gracefully.

An error has occurred while applying your new Monitor configuration.
Please check your settings and try again.
Error: Failed to call SetDisplayConfig. [HR: 31]
[System.Exception]
Feb 25, 2020  • #7
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Stefan N.
48 discussion posts
+1
I also have the HR: 31 with DF v9.6.1
I can't install BETAS as these settings are blocked by company IT.
Feb 26, 2020  • #8
Keith Lammers (BFS)'s profile on WallpaperFusion.com
9.7 Beta 3 should fix the error 31 issue. @Stefan: Are you able to manually install stuff? If so, you may be able to download it from our site and install it over top.
Feb 26, 2020  • #9
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Stefan N.
48 discussion posts
I might be able to do it, but I don't want to get trouble with local IT, so I will wait for next official release. Any ETA yet?
Feb 27, 2020  • #10
Keith Lammers (BFS)'s profile on WallpaperFusion.com
No ETA yet, but likely within the next couple of months would be my guess
Feb 27, 2020  • #11
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