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Force close in 4.0.1 beta6

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voo
8 discussion posts
The problem happens only quite rarely it seems (first time for me since beta4) and I didn't have logging enabled. No logging, but I did create minidumps of the exe itself and the hook, so that should help debugging the problem.

To be exact I ran ".dump /ma" under windbg. Since those files are rather large I can't upload them directly here - and since I don't want to publish dumps that may contain sensitive data, I'm going for the simple solution of uploading the data somewhere and posting the link as a private attachment (including the troubleshooting information).
• Attachment [protected]: info.txt [43,961 bytes]
May 28, 2012  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! Could you enable debug logging on the Troubleshooting tab (set it to Logging: All Lines), and attach a copy of the debug logs the next time it crashes?

Thanks!
May 28, 2012  • #2
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voo
8 discussion posts
Have done that, but as I said, the crashes are quite rare - the PC has been running since beta4 without any crashes apart from this one, so that may take some time.
May 28, 2012  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, no worries at all!
May 28, 2012  • #4
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voo
8 discussion posts
Turns out, we were.. umn "lucky"? Well anyhow the logs are attached this time
• Attachment [protected]: DisplayFusion.zip [111,322 bytes]
May 28, 2012  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! Did you have the debug logging set to Logging: All Lines? It looks like it was only set to Logging: Important Only.

From the log, the last thing that happened was the system tray icons on the DF taskbar updated, which may or may not be related. Would you be able to make sure the debug logging is set to All Lines, then disable the tray icons on the DF taskbar (right-click the taskbar, navigate to Multi-Monitor Taskbar > System Tray > Show/Hide icons), and see if it crashes again? Please send the updated debug log if it does crash again.

Thanks!
May 29, 2012  • #6
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voo
8 discussion posts
After the crash I set it to important only and only changed it after your follow up post - so maybe I didn't accept the change correctly.

It's now set to all lines and I've removed the icons.
May 29, 2012  • #7
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Sounds good, thanks voo!
May 30, 2012  • #8
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voo
8 discussion posts
Removing tray icons seems to have eliminate the problem.
Jun 4, 2012  • #9
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
I've made some excellent progress today on this issue. Can you follow-up once Beta 3 has been released tomorrow (Thursday)? Thanks!
Jun 6, 2012  • #10
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voo
8 discussion posts
Got the first force stop since last time after updating to beta 4.1.0 beta 3.

Attached is the log - this time I made sure it was set to all lines, so I hope that helps.
• Attachment [protected]: DisplayFusion.log [5,459,810 bytes]
Jun 7, 2012 (modified Jun 8, 2012)  • #11
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! Did that crash happen with the tray icons still disabled?
Jun 15, 2012  • #12
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Hi all,

DisplayFusion 4.1 Beta 6 (http://www.displayfusion.com/Download/Beta/) is now available, and we're very confident that we've fixed up the issues with DisplayFusion hanging/crashing.

Since there are some people who have been running fine already with earlier betas, and some who are still having issues with DisplayFusion hanging/crashing in Beta 5, I've started a new topic for the results of the Beta 6 testing.

http://www.displayfusion.com/Discussions/View/4-1-beta-6-testing-results/?ID=4e1b763b-36b1-4ac9-9b66-308b548be6b5

I'm going to lock this topic, so if anyone who's still having hanging/crashing issues with Beta 5 could update to Beta 6, and then post the results in the topic mentioned above, that would be much appreciated

Thanks!
Jun 22, 2012  • #13
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Hi all,

We just found a bit of a show-stopping bug in Beta 6, so we've had to pull it for now. We'll be fixing it up, and hopefully will have Beta 7 posted soon.

Sorry for the inconvenience!
Jun 22, 2012  • #14
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, last update to this thread

We've now posted Beta 7, so for anyone who still has hanging/crashing issues, please give it a try and post the results in this new topic: http://www.displayfusion.com/Discussions/View/4-1-beta-6-testing-results/?ID=4e1b763b-36b1-4ac9-9b66-308b548be6b5

Thanks!
Jun 22, 2012  • #15
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