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Donald Ford
6 discussion posts
I just downloaded the newest verstion of displayfusion (7.0) this morning, and now when I try to snap the windows to the sides of either of my two monitors, it's completely hit-and-miss.

Some are snapping into place ~5 pixels from the edge of the monitor. Some are snapping into place like they should. And some simply won't snap at all.

Help? I'm a tiny bit OCD when it comes to this... :laugh:
Dec 17, 2014 (modified Dec 17, 2014)  • #1
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GAF
1 discussion post
I just did so, as well, and I have exactly the same problem.
Dec 17, 2014  • #2
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Bob Cronin
7 discussion posts
Ditto. I submitted a support request.
--
bc
Dec 17, 2014  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
That's strange! Could you guys try rebooting your system if you haven't already? Some times during updates, the hooks don't reload properly and it can take a reboot to clear them up. Please let me know if a reboot doesn't help and we'll go from there :)

Thanks!
Dec 17, 2014  • #4
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Donald Ford
6 discussion posts
Already rebooted once, right after I noticed this problem.
Dec 17, 2014  • #5
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Bob Cronin
7 discussion posts
On a hunch I tried changing the snapping pixel count from 10 to 100 (thinking maybe 10 was too small to notice the effect with this new release). The behavior I observed thereafter was so bizarre I can't even describe what I saw. It certainly started snapping, but in a very strange unpredictable way. You might give that a try to see if you can recreate the behavior (and if so, hopefully get to the bottom of it).
--
bc
Dec 17, 2014  • #6
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Yeah, we don't generally recommend a snapping setting of higher than 25 or 30 pixels, otherwise it gets really difficult for DF to decide which application/monitor edge to snap to because they're all closer than 100 pixels.

After doing that and changing it back to 10, is Window Snapping broken again?
Dec 17, 2014  • #7
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Donald Ford
6 discussion posts
I can't speak for Bob, but I tried 100 on my monitor, and 75% of the windows I had on the primary monitor started snapping to where I wanted them to go. The other 25%, however, refused to snap to anything.

I've also noticed that this becomes a problem on my system when I have more than 8-10 windows open on the same screen.
Dec 17, 2014  • #8
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, can I get debug logs from you guys so that I can check them out and compare them as well? Here are the steps:
  • On the Troubleshooting tab, change the Logging drop-down to "L1: Logging Minimal"
  • Restart DisplayFusion
  • Try dragging a window near an edge to see if it will snap
  • Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
  • Disable debug logging after sending the log

Thanks!
Dec 17, 2014  • #9
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sfsccn
18 discussion posts
I just installed DF 7.0 on my Windows 7 64-bit machine and found one program where snapping fails: Google Chrome. Snapping works for: Windows Explorer, Word and other Office apps, Acrobat, Firefox, Internet Explorer and several other less common programs. I haven't been able to find any other programs where snapping fails. Note that all other programs will snap to Chrome windows, but not vice versa. I'm using two monitors - snapping, when it works, works for all boundaries of both monitors.
Dec 17, 2014  • #10
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Bob Cronin
7 discussion posts
No such luck (it didn't start working after I put it back to 10). Will do the debug log thing now and get back to you.
--
bc
Dec 17, 2014  • #11
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Bob Cronin
7 discussion posts
Quote:
Ok, can I get debug logs from you guys so that I can check them out and compare them as well? Here are the steps:
  • On the Troubleshooting tab, change the Logging drop-down to "L1: Logging Minimal"
  • Restart DisplayFusion
  • Try dragging a window near an edge to see if it will snap
  • Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
  • Disable debug logging after sending the log

Thanks!


Send how, as a post here? Via email? Something else?
--
bc
Dec 17, 2014  • #12
Keith Lammers (BFS)'s profile on WallpaperFusion.com
You can attach files in a post reply, yep! They are protected by default, so only I will be able to open them.
Dec 17, 2014  • #13
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Bob Cronin
7 discussion posts
Quote:
I just installed DF 7.0 on my Windows 7 64-bit machine and found one program where snapping fails: Google Chrome. Snapping works for: Windows Explorer, Word and other Office apps, Acrobat, Firefox, Internet Explorer and several other less common programs. I haven't been able to find any other programs where snapping fails. Note that all other programs will snap to Chrome windows, but not vice versa. I'm using two monitors - snapping, when it works, works for all boundaries of both monitors.

Pretty much the only windows I ever snap are Chrome windows and I can confirm they are not, but indeed explorer ones are (as are my RealVNC windows). So perhaps this is a Chrome-specific issue.
--
bc
Dec 17, 2014  • #14
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Bob Cronin
7 discussion posts
Quote:
You can attach files in a post reply, yep! They are protected by default, so only I will be able to open them.


Alright, here you go.
--
bc
• Attachment [protected]: DebugInfo.html [105,700 bytes]
• Attachment [protected]: DisplayFusion.log [192,289 bytes]
Dec 17, 2014  • #15
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Donald Ford
6 discussion posts
And here are mine.
• Attachment [protected]: DebugInfo.html [124,834 bytes]
• Attachment [protected]: DisplayFusion.log [397,323 bytes]
Dec 17, 2014 (modified Dec 17, 2014)  • #16
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Aha! My Chrome doesn't snap either, though all other applications are snapping fine for me.

@Donald: Are you also trying to snap Chrome, or a different application?
Dec 17, 2014  • #17
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Donald Ford
6 discussion posts
No. I am simply trying to snap standard Windows 7 folder explorer windows.
Dec 17, 2014  • #18
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Donald Ford
6 discussion posts
I tried to simply change the snap distance from 10 pixels to 15 pixels.

1. The first window snapped just fine.
2. The second window snapped after a few failed initial attempts.
3. The third window snapped, but ~5 pixels above the taskbar.
4. The fourth window wouldn't snap.

So, it's still not working as it's supposed to.
Dec 18, 2014 (modified Dec 18, 2014)  • #19
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Bob Cronin
7 discussion posts
I just noticed Windows Media Player doesn't snap either. So its not just Chrome.
--
bc
Dec 18, 2014 (modified Dec 18, 2014)  • #20
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sfsccn
18 discussion posts
Quote:
I just noticed Windows Media Player doesn't snap either. So its not just Chrome.
--
bc


WMP seems to snap normally for me: I'm using WMP v12 on Windows 7 Ultimate 64-bit with DF 7.0.
Dec 18, 2014  • #21
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Yeah, there's definitely something funky going on here. We'll be investigating this further and should hopefully have it fixed up for 7.0.1 Beta 1. I'll keep you posted when we have more news :)

Thanks!
Dec 18, 2014  • #22
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Collin Chaffin
69 discussion posts
Just posted another thread did not see this one glad it's not just me experiencing broken snapping with v7 final. I had to actually revert back to allsnap 32&64 temporarily just to ensure I wasn't going nuts in particular with Skype chat windows is a good test they are totally hit or miss.
Collin Chaffin's profile on WallpaperFusion.com
Dec 22, 2014  • #23
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tryingout
72 discussion posts
I'm having a variation of this problem. First off, I do NOT have window snapping enabled.

Using eBay's Turbo Lister product (which is a god-awful pig of a program that must have been written by middle school programmer drop-outs), when I move a window from the center monitor to the left monitor, if I don't place the top of window at or beyond the top edge of the monitor, then one of two things happens, either DF crashes after sucking up a bunch of CPU, or the window will not relocate to the left monitor. Or back on the center one for that matter. All that happens is I get the big "2" or "1" monitor identification overlays as I move the cursor back and forth between the left and center monitors! Mouse keys have no effect, I have to press the ESCape key to stop the process and start over.

After DF crashes I can move the Turbo Lister window and it will auto-maximize (full screen) just fine. (The left/destination monitor is smaller than the center monitor.)
Dec 22, 2014  • #24
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
Is it only this application that crashes DisplayFusion? If so, can you contact us at support@displayfusion.com so we can gather some more information and hopefully reproduce the issue on our test machines? Thanks!
Dec 22, 2014  • #25
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tryingout
72 discussion posts
@Jon,

I was able to reproduce the "getting stuck" part using Corel's Paint Shop Pro X6. The crashing part I couldn't with either this or Turbo Lister this morning. The "getting stuck" part, like crashing, is erratic though.

One odd thing I noticed (maybe I wasn't looking previously). I have left-right mouse wrapping enabled (not top-bottom). When I drag the large center window to the left monitor, it keeps going to a point with the window on both the left and center monitors until it suddenly just snaps or shows up on the right monitor only. If this "window wrapping" function was working smoothly, then the left edge of the window I am moving would appear on the right edge of the right monitor, the left monitor would have the center of the window, and the right edge of the window would be on the left side of the center monitor. Instead it just pops over, although I can move it back and forth without problem (with the "2" - "1" - "3" image overlays as appropriate).

With Turbo Lister, I have the main/parent window broaching both the left and center monitors, the left-most "directory" column on the left monitor while the content is on the center monitor. When I open a child window (specific auction) it automatically full-screens on the center monitor, which I then move to the left one. This is when DF acts up, when it does. Interestingly, when/after DF crashes and the child window has closed (because I pressed the ESCape key), the parent window in now fully on the center monitor, not divided anymore.

While Turbo Lister may be an abomination, I don't think it's the culprit here.
Dec 22, 2014  • #26
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, what are the steps to reproduce it with Paint Shop Pro? Or is it just random?

Regarding the mouse wrapping question, it's not possible to display the left half of the window on the right side of the right monitor. Windows can't technically wrap, we just have to move it to the other monitor when the mouse gets moved :)
Dec 30, 2014  • #27
Keith Lammers (BFS)'s profile on WallpaperFusion.com
We've just released a new DisplayFusion beta version (http://www.displayfusion.com/Download/Beta/) and the Window Snapping issue should be all fixed up.

Thanks!
Dec 31, 2014  • #28
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Bruce Robb1
3 discussion posts
MOST of my windows snap OK. However, not all of them do so. One in particular is the Active Directory Users and Computers, and its subsidiary windows.
Jun 4, 2015  • #29
Keith Lammers (BFS)'s profile on WallpaperFusion.com
In case you haven't already tried it, could you reboot your machine? That will rule out any issues with the hooks not reloading properly after the update. If you still have trouble after a reboot, could you attach a copy of your troubleshooting info? Here are the steps:
  • Open the DisplayFusion Settings > Troubleshooting tab
  • Click the Copy to Clipboard button
  • Open Notepad, paste the text, and save the file
  • Reply with the text file attached

Thanks!
Jun 5, 2015  • #30
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Bruce Robb1
3 discussion posts
Rebooted without improvement. Troubleshooting file attached.
• Attachment [protected]: DisplayFusion Troubleshooting.txt [78,066 bytes]
Jun 8, 2015  • #31
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! I don't see anything suspicious in the troubleshooting info. Could you try updating to the latest 7.2 Beta (http://www.displayfusion.com/Download/Beta/) and if that doesn't fix it up, send over a full debug log?
  • On the Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal"
  • Restart DisplayFusion
  • Try to drag the MMC window near the edge of a monitor to see if it will snap, and note the time so we'll know where to check in the log file
  • Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
  • Disable debug logging after sending the log
Jun 9, 2015  • #32
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