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Monitor profiles no longer working

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Tim Hill94093
5 discussion posts
About 10 days ago, my monitor profiles stopped working altogether, and I couldn't invoke them via the menu or through key combinations (I had set them up several years ago and not changed them). Now, since 9.6.1 some of them are working but not the one to clone screens. Instead I get:

An error has occurred while applying your new Monitor configuration.
Please check your settings and try again.
Error: Failed to call SetDisplayConfig. [HR: 87]
[System.Exception]


Now, when I try to set up cloned screens manually I get the same error. I can set the screens to the same resolution and the same colour depth, but not the same refresh rate. This is because my Surface Pro 6 now has two possible refresh rates 59.959hz and 60.019hz.

Thanks,

Tim
Jan 3, 2020  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you update to 9.6.2 Beta 1, then send us a debug log?

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the error
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log

Thanks!
Jan 7, 2020  • #2
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Tim Hill94093
5 discussion posts
Thanks Keith. I was at 9.6.2 Beta 1 already - attached is my log.

Regards,

Tim
• Attachment [protected]: DisplayFusionDebugInfo.zip [40,833 bytes]
Jan 9, 2020  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks Tim! I've added the logs to the open ticket here and we'll be sure to let you know when we've gotten it all fixed up.

Thanks!
Jan 9, 2020  • #4
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cs42
4 discussion posts
I have the same error (Failed to call SetDisplayConfig. [HR: 87], [System.Exception]) as well. Might be the same issue or might be something different.

Created DisplayFusionDebugInfo.zip with v9.6.1 and attached them.
• Attachment [protected]: DisplayFusionDebugInfo.zip [43,330 bytes]
Jan 31, 2020  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Hi all!

We've just released a new DisplayFusion Beta version and the Error 87 issue should hopefully be fixed up.

Could you try updating, and if your profiles still throw an Error 87 when trying to load them, try re-saving the profiles?

Please let me know how it works out
5 days ago  • #6
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Tim Hill94093
5 discussion posts
Sorry Keith,

I am still an Error 87 error on Beta 6 for one of my monitor cofigurations:

An error has occurred while applying your new Monitor configuration.
Please check your settings and try again.
Error: Failed to call SetDisplayConfig. [HR: 87,0]
[System.Exception]

This configuration calls for both monitors to be 1920 x 1080 and cloned. I can manually set these monitoirs to this resolution, but when I try and make Monitor cloned with monitor 1 I get this error.

I appreciate your efforts to run this to ground.

Regards,

Tim
5 days ago  • #7
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cs42
4 discussion posts
For me the first during the first test the beta version seems to work (only a couple of times tested). However, even with v9.6.1 there were times when DisplayFusion was working without any problems and then there were times during which the monitor configuration was only working, if set manually.

If I see get the HR 87 error again, I’ll post another DebugInfo file.
4 days ago  • #8
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@Tim: Just to double-check, did you also try re-creating the monitor profile with 9.7 Beta 6, or just try loading the existing one?

@cs42: Glad to hear it's working so far. If you're able to, could you try rebooting the machine and let me know if it still works, or if it breaks after the reboot?
2 days ago  • #9
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cs42
4 discussion posts
Quote:

@cs42: Glad to hear it's working so far. If you're able to, could you try rebooting the machine and let me know if it still works, or if it breaks after the reboot?


I did reboot several times and so far, it is still working. As far as the bug in the old v9.6.1 concerned rebooting was one issue. However, in my case also seemed to be important if the display, which was only enabled in the profile i wanted to switch to, was turned on during the power up of the pc. If this was the case, it was more likely (but not guaranteed) that the profile switching was working.
2 days ago  • #10
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@cs42: Ok, thanks! Just keep me posted if the profile breaks again in 9.7 Beta 6
2 days ago  • #11
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EARNEST
9 discussion posts
I am having a similar bug where I can't switch profiles, I downgraded to 9.7 Beta 4 and it works better.
1 day ago (modified 1 day ago)  • #12
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@Earnest: What error are you getting with 9.7 Beta 6?
1 day ago (modified 10 hours ago)  • #13
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Tim Hill94093
5 discussion posts
Keith, yes, I did recreate and save this as a new profile.
1 day ago  • #14
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@Tim: Could you send me a debug log?

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Try loading the Monitor Profile
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log

Thanks!
10 hours ago  • #15
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Tim Hill94093
5 discussion posts
Hi Keith,

Here's the file attached - thank you!

Tim
• Attachment [protected]: DisplayFusionDebugInfo.zip [430,885 bytes]
6 hours ago  • #16
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! I'll pass this over to our devs.
5 hours ago  • #17
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