Processing Ajax...

Title
Close Dialog

Message

Confirm
Close Dialog

Confirm
Close Dialog

Confirm
Close Dialog

User Image
Parallax Abstraction
33 discussion posts
Hey folks. I originally created a thread on the Stardock forums that I'm crosslinking to this one as well.

I've been using Groupy 2 since it launched. However, I've run into a strange problem that is impacting both a desktop and laptop. When Groupy is active, once in a while, my Windows taskbar will quickly disappear and reappear, almost like Explorer was restarted, though I don't believe it was. When this happens, my Microsoft Teams will flash the warning it puts up when you go in Do Not Disturb mode, which usually happens when doing something like starting a game. The only real commonality between my desktop and laptop is that they both use NVIDIA graphics (3080 on the desktop, 3060 mobile on the laptop), but other than that, their configurations are quite different.

This never happened with Groupy 1 and I confirmed after this issue began that if I close Group 2 or DisplayFusion, the issue stops. Stardock said that you have both worked together to solve issues in the past so they suggested I post here. Thanks. :)
Sep 28, 2023  • #1
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Could you send me a copy of your troubleshooting info? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached
Sep 29, 2023  • #2
User Image
Parallax Abstraction
33 discussion posts
Certainly can! Here you go.

Thanks. :)

Also unrelated, you guys are from Ottawa?! For some reason, I thought you were in the UK. Hi from Almonte! :laugh:
• Attachment [protected]: DisplayFusionDebugInfo.zip [80,100 bytes]
Sep 29, 2023 (modified Sep 29, 2023)  • #3
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Thanks for sending that over, we'll test this out on our end and see if we can reproduce it.

If you open your Application Event log, do you see anything listed for explorer.exe crashing? It should be under event ID 1000.

Ah, small world! :)
Sep 29, 2023  • #4
User Image
Parallax Abstraction
33 discussion posts
True that. My employer has a temporary office in your building I think. But I'm still working at home so whatev. ;)

The only application crash events I'm seeing in the log are mostly related to my YouTube Music Desktop App, which seems to generate a silent crash every time I close it. Nothing Explorer related. The behaviour manifests so fast (it's basically a flash of the taskbar) that I don't think anything crashing. But it feels like something is just resetting the taskbar element. Which is odd because Groupy 2 doesn't integrate with the taskbar as far as I know.
Sep 29, 2023  • #5
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Could you send me over a debug log? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue (or wait for it to happen again) and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log
Oct 2, 2023  • #6
User Image
Parallax Abstraction
33 discussion posts
Here you are! It happened around 10:46am.

You know what? I think I might know what it is too. I think it happens when the Windows background slideshow image advances. I have it set to do that every 30 minutes and I noticed the background on another screen changed when the blink occurred. So I advanced it manually and sure enough, there it was. And if I did it again with Groupy 2 disabled, it didn't happen. Hopefully this gives us something to point at.

Also, over in the Stardock thread, one of their managers is watching and said they are more than happy to work with you if there is a product conflict issue.

Cheers!
• Attachment [protected]: DisplayFusionDebugInfo.zip [134,610 bytes]
Oct 2, 2023 (modified Oct 2, 2023)  • #7
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Ah yep, I was able to reproduce it on my end with wallpaper switches. I'll add it to our list and have our developers look at it, we'll let you know if we need any other info.

Thanks!
Oct 2, 2023  • #8
User Image
Parallax Abstraction
33 discussion posts
Cheers! That Stardock thread also has people watching it id you need anything from them. Thanks again.
Oct 2, 2023  • #9
Subscribe to this discussion topic using RSS
Was this helpful?  Login to Vote(-)  Login to Vote(-)