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Taskbar reloading when fullscreened

DanologyUK
25 discussion posts
Im on Version 10 (Beta 2) and I have found an issue where the taskbar will flash up (assuming its reloading) when a window is fullscreened even though I have "All taskbar reloading while full screen applications are running" unticked. It seems to be reloading every few minutes
• Attachment [protected]: DisplayFusionDebugInfo.zip [38,262 bytes]
• Attachment [protected]: DisplayFusionSettings_943BjtN6zN.png [48,063 bytes]
Jul 12, 2021 (modified Jul 12, 2021)  • #1
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Could you send me over a video of the issue happening?

Thanks!
Jul 13, 2021  • #2
DanologyUK
25 discussion posts
Quote:
Hello,

Could you send me over a video of the issue happening?

Thanks!


Is this any good? this is a full screen youtube video playing. Mouse was on a different monitor whilst watching.
• Attachment [protected]: vvJpM9FuOs.mp4 [3,959,430 bytes]
Jul 13, 2021  • #3
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Strange, if you open up Task Manager > Details, are there any processes labelled "nvsmartmaxapp" running?

Thanks!
Jul 14, 2021  • #4
DanologyUK
25 discussion posts
Quote:
Hello,

Strange, if you open up Task Manager > Details, are there any processes labelled "nvsmartmaxapp" running?

Thanks!


Ive started a full screen video on one screen and then opened task manager up on another. There is no process running by that name.
• Attachment: Taskmgr_sUvdxaHQxO.png [68,024 bytes]
Taskmgr_sUvdxaHQxO.png
Taskmgr_sUvdxaHQxO.png
Jul 14, 2021  • #5
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Is the full screen video on a different monitor than the taskbar that's flickering?

Thanks!
Jul 15, 2021  • #6
DanologyUK
25 discussion posts
Quote:
Hello,

Is the full screen video on a different monitor than the taskbar that's flickering?

Thanks!

No. The task bar is showing and then hiding on the same screen as the full screen video is playing.
Jul 15, 2021  • #7
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Could you send me over a debug log? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log

Thanks!
Jul 15, 2021  • #8
DanologyUK
25 discussion posts
Quote:
Hello,

Could you send me over a debug log? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log

Thanks!

Managed to capture it. Hope it shows in the logs. 10:49am (UK Time - BST)
Interestingly, i had Youtube playing on fullscreen for about 15 minutes at least, i then dragged that chrome tab to a different monitor, changed to fullscreen again and within a minute (maybe less), it flashed up. Not sure if related or just a coincedance? Sat here watching the golf on my PC through Sky Go app, im still seeing the bar pop up.
• Attachment [protected]: DisplayFusionDebugInfo.zip [330,826 bytes]
Jul 17, 2021 (modified Jul 17, 2021)  • #9
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Interesting, thanks for sending that over. If you disable the start menu on your DisplayFusion taskbars, does the issue persist?

Thanks!
Jul 20, 2021  • #10
DanologyUK
25 discussion posts
Quote:
Hello,

Interesting, thanks for sending that over. If you disable the start menu on your DisplayFusion taskbars, does the issue persist?

Thanks!


Sorry not quite sure where i need to go to disable for this? If i stop Displayfusion from starting upon boot, i only get a taskbar on my main monitor or do you mean there is something DF that i can do?
Jul 21, 2021 (modified Jul 21, 2021)  • #11
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Ah sorry, here are the steps to disable the start menu:

1) Right click an empty spot on your DisplayFusion taskbar
2) Head to Multi-Monitor Taskbar > Start Menu
3) Set it to "Disabled"

Thanks!
Jul 21, 2021  • #12
DanologyUK
25 discussion posts
Quote:
Hello,

Ah sorry, here are the steps to disable the start menu:

1) Right click an empty spot on your DisplayFusion taskbar
2) Head to Multi-Monitor Taskbar > Start Menu
3) Set it to "Disabled"

Thanks!


Thank you.

I dont want to tempt fate but. ive disabled it on monitor 2 and 3. Ive had a video in full screen all afternoon on monitor 3 and i havent seen it pop up yet.
Jul 22, 2021  • #13
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Interesting, do you mind running with that start menu disabled for a few days, to confirm that fixes it?

Thanks!
Jul 22, 2021  • #14
DanologyUK
25 discussion posts
Quote:
Hello,

Interesting, do you mind running with that start menu disabled for a few days, to confirm that fixes it?

Thanks!

Seems by disabling the start menu on the screen that i want to use, seems to fix it... However, when i click start on a seperate screen, the taskbar will show on the full screen video monitor until i close the start menu. I assume this is related.
What are the next steps to help this issue in being fixed as its quite annoying having to keep enabling and disabling the start menu button when i want to watch a full screen video.
Aug 2, 2021  • #15
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Thanks for confirming that. Could you send me over a backup of your DisplayFusion Settings? You can grab them in the Options tab of the DisplayFusion Settings window, using the "Export Settings" button.

I'll see if I can reproduce the issue on my end

Thanks!
Aug 5, 2021  • #16
DanologyUK
25 discussion posts
Quote:
Hello,

Thanks for confirming that. Could you send me over a backup of your DisplayFusion Settings? You can grab them in the Options tab of the DisplayFusion Settings window, using the "Export Settings" button.

I'll see if I can reproduce the issue on my end

Thanks!

Thanks - I have switched the start button back on, on all screens and i only disable it when i want to watch a full screen video.
• Attachment [protected]: DisplayFusion Backup (2021-08-05 @ 18-45, 9.9.99.103, DESKTOP-LHRRJ3R, SettingsWindow).reg [220,052 bytes]
Aug 5, 2021  • #17
Johnand
16 discussion posts
The issue described here seems to be the same issue I'm experiencing and have outlined in my thread as well!
Aug 6, 2021  • #18
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Could you head into the DisplayFusion Advanced Settings and turn on "SetWindowPos: Log Calls", restart DisplayFusion, and then send me over another debug log with the log level set to "3"?

Thanks!
Aug 24, 2021  • #19
DanologyUK
25 discussion posts
Quote:
Hello,

Could you head into the DisplayFusion Advanced Settings and turn on "SetWindowPos: Log Calls", restart DisplayFusion, and then send me over another debug log with the log level set to "3"?

Thanks!


Just to be sure, do you need me to produce the issue again whilst the log level is set to 3 or doesnt it matter for your investigations?
Aug 24, 2021  • #20
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Yup, if you can reproduce the issue with L3 logging set, it should give us more information.

Thanks!
Aug 24, 2021  • #21
DanologyUK
25 discussion posts
Quote:
Hello,

Yup, if you can reproduce the issue with L3 logging set, it should give us more information.

Thanks!


Please see attached. The bar loaded on its own at 16:10 (hopefully the log has captured this)
• Attachment [protected]: DisplayFusionDebugInfo.zip [361,066 bytes]
Aug 24, 2021  • #22
DanologyUK
25 discussion posts
Were my L3 logs of any use? Is there anything else you would like me to do to help with this investigation?
Sep 9, 2021  • #23
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

It doesn't look like that log has anything pointing to that taskbar issue. Unfortunately without being able to reproduce the issue locally, it's pretty tough for us to fix.

We'll let you know if we need any further information.

Thanks!
Sep 14, 2021  • #24
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Are you running any other 3rd party software that adjusts your taskbar/start menu, like Classic Shell?

Thanks!
Sep 27, 2021  • #25
DanologyUK
25 discussion posts
Quote:
Hello,
Are you running any other 3rd party software that adjusts your taskbar/start menu, like Classic Shell?
Thanks!

Hi Owen - No, ive got nothing else like that installed.
Sep 27, 2021  • #26
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

I'm pretty stumped on this one! I'm going to keep an eye out to see if any other customers experience something similar. If we're able to reproduce the issue on our end, or have any other things to check, we'll be sure to let you know.

Thanks!
Oct 8, 2021  • #27
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

We've made some further adjustments in our latest beta. Can you try updating and let me know if the issue persists?

Thanks!
Oct 22, 2021  • #28
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