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Jeffen Nilsson
112 discussion posts
I haven't been able to reproduce this to a set of actions and it just seems to happen randomly.

First i set my wallpaper settings to this


Then after some time passes (switching monitor profiles, restarting computer, sleeping the displays) the background image disappears and the settings look like this


I have not changed anything in the displayfusion settings in between these 2 pictures and i'm not sure where the problem lies

edit: now displayfusion shows that the wallpaper is active even though it's not.


Default windows theme:
Jan 25, 2017 (modified Jan 25, 2017)  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
I noticed that the image is stored on the "S:" drive. Is that a local drive, or is it an external or network drive?
Jan 25, 2017  • #2
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Jeffen Nilsson
112 discussion posts
Quote:
I noticed that the image is stored on the "S:" drive. Is that a local drive, or is it an external or network drive?


It is local

I could try moving the images to the C drive and see if that helps at all
Jan 25, 2017 (modified Jan 25, 2017)  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Nah, that's ok. If it's a local drive it shouldn't make any difference. Did that monitor 5 get disconnected at all between the first and second screenshots?
Jan 25, 2017  • #4
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Jeffen Nilsson
112 discussion posts
Quote:
Nah, that's ok. If it's a local drive it shouldn't make any difference. Did that monitor 5 get disconnected at all between the first and second screenshots?


yes it did get disconnected
Jan 25, 2017  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Are you able to reproduce this again if you disconnect and reconnect the monitor?
Jan 26, 2017  • #6
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Jeffen Nilsson
112 discussion posts
Quote:
Are you able to reproduce this again if you disconnect and reconnect the monitor?


Yes but only sort of.

if i disconnect it and then wait 10-20 seconds i dont get the problem, but if i disconnect and reconnect before the other monitor profile has initialized it seems the TV profile loads at the same time as the Main profile and that might cause some problems if the background is different?
Jan 27, 2017  • #7
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Jeffen Nilsson
112 discussion posts
Now i havent disconnected the TV at all but the wallpaper still disappeared so im completely lost.
Jan 27, 2017  • #8
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Jeffen Nilsson
112 discussion posts
Okay i think i have got the problem figured out now but i don't know how to fix it

When loaded into Main/TV monitor profile and any of the active/disabled displays get Disconnected it unloads the monitor profile which in turn removes the link to the wallpaper profile, if you then reconnect the disconnected display and the Main/TV profile loads again the wallpaper becomes completely black...

i tried to reproduce it as best as i could but when i was disconnecting and reconnecting monitors continuously my computer crashed and im wondering if it had something to do with displayfusion or windows/nvidia dislikes rapid disconnect/reconnect.
now im a bit hesitant to keep testing this if it's going to crash my computer.
I attached the 2 Kernel crashreports i got and i was wondering if that could tell you anything?
• Attachment [protected]: Report.txt [3,746 bytes]
• Attachment [protected]: Report2.txt [3,746 bytes]
Jan 27, 2017 (modified Jan 27, 2017)  • #9
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Jeffen Nilsson
112 discussion posts
It's being really random... sometimes i get the problem and other times not..



Even though the wallpaper profile shows no wallpaper image, after restarting the computer everything goes back to normal.

so it looks like the settings are stored for the wallpaper profile but some error somewhere i making it not work
Jan 29, 2017 (modified Jan 29, 2017)  • #10
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, interesting! That gives me some new steps to try in reproducing this, so I'll give those a go. I'll keep you posted on what I find out.
Jan 31, 2017  • #11
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Jordan Klein
3 discussion posts
To add another candidate to your sample, I'm also noticing this behavior and I think it's new as of 8.1.2. I believe my issue is predictable but I'm still testing. I use a Lenovo Thinkpad with one of their Pro snap in docks. I have 2 monitor profiles (single/dual) with 2 correlated wallpaper profiles (single/dual). When I snap the laptop out of the dock and then open the laptop, DF quickly realizes the monitor change and displays my single monitor profile. However, in the reverse, it seems to have trouble. When I drop the laptop back in the dock and wake it up from it's sleep, the wallpaper transitions from single wallpaper to black. When I go into the "Desktop Wallpaper" settings of DF, everything looks proper with the exception of the load image box empty instead of having the path to the image. Once I set it again, I'm fine until I repeat from a single to dual profile via the docking activity. I've attached a screen grab of what it looks like with the black wallpaper (blank) before I reset it again. Thanks!
• Attachment [protected]: DF_812_Wallpaper_Issue.jpg [316,021 bytes]
Mar 1, 2017  • #12
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@Jordan: Thanks for the extra info, that will help me with testing here, for sure.
Mar 3, 2017  • #13
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Good news! We're fairly certain we've found the cause of this issue and will hopefully have it fixed up for the next beta. We'll post an update as soon as it's available to try out :)
Mar 15, 2017  • #14
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Jeffen Nilsson
112 discussion posts
Quote:
Good news! We're fairly certain we've found the cause of this issue and will hopefully have it fixed up for the next beta. We'll post an update as soon as it's available to try out :)


sounds great :)
Mar 15, 2017  • #15
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Jordan Klein
3 discussion posts
Awesome news. Thanks for letting us know, Keith. I'll check it out as soon as it's available. Stupid question for you. Am I missing a setting somewhere that would allow me to subscribe to a thread so I get an email when this thread is updated? If not, would it be possible for you to email when the beta is available so I can act as a beta tester to confirm the issue is resolved? Thanks!
Mar 18, 2017  • #16
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Jeffen Nilsson
112 discussion posts
Quote:
Awesome news. Thanks for letting us know, Keith. I'll check it out as soon as it's available. Stupid question for you. Am I missing a setting somewhere that would allow me to subscribe to a thread so I get an email when this thread is updated? If not, would it be possible for you to email when the beta is available so I can act as a beta tester to confirm the issue is resolved? Thanks!


go to https://www.displayfusion.com/Account/Edit/

scroll down to "please email me support discussion replies" and check that box, im pretty sure that does it
Mar 18, 2017 (modified Mar 18, 2017)  • #17
Keith Lammers (BFS)'s profile on WallpaperFusion.com
I believe we've gotten this fixed this up in the latest DisplayFusion 9.0 Beta, available here: https://www.displayfusion.com/Download/Beta. Would you guys be interested in giving it a try and letting us know how it goes?

Thanks!
Jun 8, 2017  • #18
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Jordan Klein
3 discussion posts
Of course. I'll download it tonight, do some testing, and report back here.
Jun 8, 2017  • #19
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Dustin Albright605915
2 discussion posts
I've had this issue for several weeks and finally decided to look into it.

All I do to resolve the issue is open DisplayFusion from the system tray and close it and it reapplies the settings.

I'm on version 9.1
Apr 13, 2018  • #20
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@Dustin: Is this happening on Windows startup?
Apr 17, 2018  • #21
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