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Wallpaper freezing and Memory leak

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3 discussion posts
Hi everyone, i been using DF since november and never had any problem.
A little background:
Im using DF pro 9.7.1
I have Windows 10 pro 20h2 version 10.0.19042.746
RAM: 32gb ddr4
SSD: 500gb

I have 3 vertical monitors and i use them mostly to play one or two short videos in an endless loop. And sometimes a folder of pictures. Nothing too complicated.
Something like this:
Monitor 1: One Video
Monitor 2: Pictures
Monitor 3: Two Videos
I work on a vacational center, so i use the monitors to show daily activities and pictures of people having fun etc. So because of this, the computer is on 24/7

Everything was working fine but recently i've enconter this problem. From time to time the wallpaper freeze. Maybe its just one monitor, but it could be two or all of them. It could happen really fast after i reset the computer or i can have the it on for a 1 or 2 days and nothing happens.
When it happens if i check the task manager, it shows that the DF process its consuming a lot, but a LOT of memory. Like 20gb or more. What i do is kill the process and then open DF and start the wallpaper display again.

Dunno why is this happening. Nothing changed in the computer in a long time. I have the Windows update disabled and i only use it for DF.
I hope someone can help me. Thanks!
10 days ago  • #1
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com

Does this only happen when the loop restarts, or when it changes wallpapers if your displaying pictures?

10 days ago  • #2
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I cant really know when it happens. I have the loop configured on 20-30 seconds and im not watching it all the time. I just start the display and leave it alone. Sometimes when it freezes, i reboot the computer and as soon as windows starts the problem appears. It could happen with pictures or with videos .

Dunno if has anything to do with it (Cuz it could happen in any monitor), but my monitors are all HDMI. Only one monitor is connected directly to a HDMI port. The other 2 have a Display Port adapter. But as I stated in the last message, this never happened before, and i been using it for a couple of months without any problem.
Is there any log in DF that i can post here so you can check ?
9 days ago (modified 9 days ago)  • #3
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com

Can you try going into Windows Settings > Personalization > Colours, and disable "Automatically pick an accent colour from my background" and see if that helps?

If the issue persists, could you send me over a debug log? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log

9 days ago  • #4
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