Gary Brendemuehl
10 discussion posts
I have a group of windows 7 systems without internet access (for security purposes) and it takes any of the configuration screens about 20 seconds before they display. Even starting task manager is slow to start ( again 15-20 seconds) when starting from the app, but it displays immediately when starting from the task bar. Check for updates is disabled. The actual functions don't have any response issues. Is the lack of an internet connection the issue or something else?
I believe this is due to the code signing certificate needing to be checked against Microsoft's servers to make sure it hasn't been revoked. However, that's definitely a usability issue, so I'm going to add this to our list and we'll investigate further to find out if there's anything we can do to work around it.
Thanks!
Gary Brendemuehl
10 discussion posts
Keith
Thanks for investigating. Please post the outcome. We are going to purchase the product for a number of users on systems without internet access. The drawback is that when they login it's almost 30 seconds until DisplayFusion is functioning.
Sounds great Gary! We haven't had a chance to look into it in-depth yet, but we'll keep you posted when we do.
Thanks!
Gary Brendemuehl
10 discussion posts
I haven't had a chance to check on the root certificates, but have some additional information.
3 desktops have the problem and 1 it works correctly. All desktops are built with the same image. On the ones with slow startup, magnify.exe also starts slowly (the same 20-30 seconds).
Using ProcessMonitor, it looks like the process starts, exits, and then 18 seconds later restarts,. This sequence happens for both DisplayFusion and Magnifier
Interesting! I don't think I ever asked you, which version of DisplayFusion are you running on the machines?
Gary Brendemuehl
10 discussion posts
I downloaded 5.0 (MSI Installer)
Gary Brendemuehl
10 discussion posts
I have attached the output from process monitor. Please note the delays:
Line 765 - Process exist and 19 seconds later a Process start
Line 7494 - A Thread Create and 10 seconds later a RegQueryKey
Line 7611 - A RegCloseKey and 5 seconds later a RegQueryKey
Line 7956 - A RegCloseKey and 2.5 seconds later a RegQueryKey
• Attachment [protected]: Logfile.zip [384,435 bytes]
Gary Brendemuehl
10 discussion posts
I install the root certificate and rebooted, but it didn't fix the issue.
Just a quick update on this: We've been able to reproduce it here, and we should have it all fixed up for 5.1 Beta 3. I'll let you know when it's available to try out.
Thanks!
Gary Brendemuehl
10 discussion posts
Keith
5.1 Beta 3 fixed the delay with the configuration screens coming up. However, I do still have the strange delay at startup where the process starts, exits and then restarts 19 seconds later.
Gary Brendemuehl
10 discussion posts
Found the Problem!
In control Panel > internet options, advanced tab, security section, clear the "check for publishers certificate revocation option".
Ok, excellent! Glad to hear you were able to sort it out. I wasn't aware of that setting, but I'll make a note of it in case anyone else runs into this issue in the future.
Thanks!
